Returns and Refunds Policy

At OtiPure, we want you to have a satisfactory shopping experience. If you wish to return a product, you may exercise your right of withdrawal within the timeframe established by applicable legislation.

1. Right of withdrawal

For online purchases, you generally have 14 calendar days from the receipt of the product to notify us that you wish to withdraw from the purchase, without the need to provide a reason.

To request a return, you must write to us at:

cutillas433@gmail.com

In your message, you must include:

Full name.
Order number.
Product you wish to return.
Reason for the return, if you wish to provide one.
Photographs of the product when necessary to verify its condition.

2. Return conditions

The product must be returned in an appropriate condition, taking into account the nature of the product and the terms established by the supplier managing the order.

Important: as this is a product intended for ear care and cleaning, certain circumstances related to hygiene may affect the right of withdrawal where legally applicable. Exceptions to withdrawal depend on the specific circumstances of the product and its condition.

3. Defective or damaged products

If you receive a defective or damaged product, or one that does not match your order, contact us as soon as possible at cutillas433@gmail.com and attach photographs or videos that allow us to verify the issue.

Products that present a lack of conformity are subject to the corresponding legal warranty. In Spain, for new goods, the minimum legal warranty is generally 3 years.

4. Return costs

In the event of exercising the right of withdrawal, the customer may bear the direct costs of the return when applicable and provided they have been informed of this in advance.

If the return is due to the product arriving defective, damaged, or not matching the order, we will study the case and arrange the appropriate solution.

5. Refunds

Once the return is approved, we will proceed with the refund using, as a general rule, the same payment method used to make the purchase.

In cases of withdrawal, the refund must be made in accordance with the legally established timeframes. The seller must refund the payments received, including ordinary delivery costs where applicable.

6. Management via AutoDS

OtiPure orders are managed through suppliers connected to AutoDS. Operational return conditions may vary depending on the supplier that provided the product. AutoDS notes that return procedures, deadlines, and requirements may depend on the specific supplier.

However, these internal conditions of our suppliers do not limit the legal rights that apply to the consumer.