Last updated: September 18, 2026
At OtiPure, we operate using a shipping and order management system with third-party suppliers via AutoDS. Our goal is for you to receive your order securely and to be able to check its status during the delivery process.
1. Shipping Destinations
We currently ship exclusively to Spain.
2. Order Processing
Once an order is placed, we begin processing it with our supplier automatically.
Preparation time may vary depending on the supplier and product availability.
3. Delivery Time
The estimated delivery time will be displayed during the checkout process and may vary depending on where the product is shipped from, the carrier, and potential logistical issues.
The indicated delivery times are estimates, and exceptional delays may occur due to circumstances beyond OtiPure's control, such as carrier issues, high-demand periods, or logistical situations.
In any case, Spanish regulations generally establish a maximum delivery period of 30 calendar days, unless another deadline has been agreed upon with the customer.
4. Order Tracking
When your order is shipped, you will receive available tracking information via the email address associated with your purchase.
Tracking may take some time to update after the order has been shipped.
5. Shipping Costs
Applicable shipping costs will be displayed before finalizing your purchase.
If a promotion indicates free shipping, no additional cost will be charged for shipping covered by that promotion.